Refund Policy

At Jaguar IPTV, customer satisfaction is our highest priority. We stand firmly behind the quality, reliability, and stability of our IPTV streaming services. That is why we proudly offer a transparent 30-Day Money-Back Guarantee on all our subscription plans.

Conditions for a Valid Refund

To be eligible for a full refund under our 30-day guarantee, the following criteria must be met:

• Server-Side Outages: Extensive service downtime on our primary stream servers exceeding 48 consecutive hours that our engineering team is unable to remediate.
• Activation Inability: Inability of our technical support team to provide functional playlist credentials (M3U URL or portal link) on a confirmed compatible device.
• Contacting Support: You must have contacted our 24/7 technical support team and allowed our engineers a fair opportunity to troubleshoot your setup (such as testing with alternate player apps, configuring proper DNS, or checking ISP routing).

Non-Refundable Scenarios

Refunds cannot be granted under the following circumstances:

• Incorrect MAC Address: Customer providing an invalid or incorrect MAC address for MAG/Smart STB devices that has already been registered on our servers and cannot be reallocated.
• Inadequate Internet Speed: Buffering caused by insufficient local broadband speed. We require a minimum stable speed of 15 Mbps for FHD and 30 Mbps for 4K streams.
• Local ISP Throttling: Local Internet Service Provider blocks or throttling that can be resolved by using a standard VPN.
• Terms of Service Violations: Accounts terminated due to unauthorized restreaming, scraping, or multi-device account sharing exceeding the purchased connection limit.

How to Request Your Refund

Submitting a refund request is simple and straightforward:

1. Send an email to support@instantiptv.com with the subject line “Refund Request – Order #[Your Order ID]”.
2. Include your registered email address, device model, and a brief description of the technical issue encountered.
3. Our billing department will review your request within 24 hours. Once approved, refunds are credited back to your original payment method (Credit/Debit Card or Cryptocurrency) within 3 to 7 business days.